Have you ever thought that your online customers like to wait for your email or call when your call centre opens up in the morning? Don’t you think they won’t wait and go to your competitor’s site for the information?
If you are into a car rental business then you must be aware that business environment changes so rapidly and you should adapt these changes otherwise your business may suffer. Especially in a car rental or any other rental business where wide options are available to a customer and customers require timely and effective customer service.
It’s common for those customers who search car on rent and just imagine there are 10 visitors and they are browsing rates on your website as well as offers and swiftly they find a pro-active live chat pop-up on your screen with a customized helping message. 7 out of 10 visitors get converted into actual customers just because of Live chat by live person was there to help your visitors in choosing a right car option to them.
With the enhanced customer service, this industry is able to increase their sale up to 50% in comparison to any other sector. It is significant for RV rental customers to check the interior of RV and they get an idea about the total number of customers per RV. There is one common thing or you can say the nature of a customer is to negotiate rent or purchasing prices. Live chat on my website is the only option that empowers you to manage your customers more efficiently even they work 24/7 in the middle of the nights when your competitors are not available to greet their online visitors.
There are some common questions of visitors on your website and a visitor is never interested in searching answers on your website for those common questions. Some of the questions are given below:
- Is there any processing fee or any hidden amount you charge?
- What are your office working hours?
- What if a visitors needs accommodation renting?
- Do your motorhomes have the facility to TV and sound systems?
- Are the pets allowed in motorhomes?
- Do we need to have special driving license in driving motorhomes?
These are some common questions of a visitor and always remember there are always some unique and customized needs of every single visitor. With Live chat answering service, you can answer countless questions of customers in real-time and help in making a decision to choose among a long chain of competitors.
